Frequently Asked Questions

Yes. Most dive centers waste 60-80 hours monthly on manual operations such as check-ins, equipment searches, and scheduling conflicts. Divemaster automates these tasks and reduces time & friction for both staff and clients,reducing check-in time from 30+ minutes to 5 minutes or less (basically instant). Better equipment utilization (~25% improvement) means more revenue from your existing inventory. Most customers see ROI within the first month, with instant improvements in operational control, visibility, and happier staff and customers.

Most dive centers are up and running in 2 hours or less. Import your equipment from a spreadsheet (or add manually), configure your courses and pricing, and you're ready to take bookings. We provide guided setup and our support team is here to help.

We'll notify you when you're approaching your limits (equipment items or staff users). You can upgrade to Pro anytime with one click. Your data stays intact, and you get immediate access to unlimited equipment and additional features. No data loss, no downtime.

Yes! Start with our free Starter plan (no credit card required) to test the system and its core features. When you're ready for more features, upgrade to Pro with a 30-day free trial. Try it risk-free.

Absolutely. Cancel anytime, no questions asked. You can export all your data before you go. We're confident you'll love Divemaster, but we don't believe in locking you in. Monthly plans can be cancelled immediately, annual plans remain active until the end of your billing period.

We accept all major credit cards (Visa, MasterCard, American Express) and debit cards. Payments are processed securely through Paddle, our payment and subscription management platform. For annual plans or enterprise solutions, we can also arrange bank transfers.

Yes. We use bank-level encryption (SSL/TLS) for all data transmission and storage. All data is backed up daily and stored in secure, geographically distributed data centers. We are following GDPR and take data privacy very seriously.

Yes! You can import equipment, courses, and customer data from spreadsheets (CSV, Excel). We also provide migration support if you're switching from another system. Our support team can help ensure a smooth transition.

Yes! Although the system is highly intuitive and straightforward, we offer personalized onboarding sessions to help you get started.

Yes! The Starter plan includes 2 staff user, and the Pro plan includes 5 staff users. Each staff member gets their own login with customizable permissions. You can control who can manage equipment, bookings, customers, and settings.

You can export all your data before canceling. We provide easy data export in standard formats (CSV, Excel). Your data will be available for 30 days after cancellation, giving you plenty of time to download everything you need.

While we don't have a native mobile app yet, DiveMaster is fully responsive and works great on tablets and smartphones. You can access all features from any device with a web browser. A native mobile app is on our roadmap for future releases.